PRIVACY POLICY — BURBROS.COM

Effective Date: September 6, 2026

Last Updated: September 6, 2026

This Privacy Policy explains how BurBros (“BurBros”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit or make a purchase from burbros.com (the “Site”) or otherwise interact with our customer support channels.

By accessing or using our Site, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Site.

1. INFORMATION WE COLLECT

We collect personal information directly from you, automatically through your device when you browse the Site, and from trusted third-party service providers.

A. Information You Directly Provide to Us

Contact & Identification Data: Your first and last name, billing address, shipping/delivery address, email address, and telephone/WhatsApp number.
Order & Transaction Data: Items purchased (including grocery items, perishable selections, bags, and accessories), order values, purchase history, order notes, and delivery preferences.
Account Information: Username, password, preferences, and saved addresses (if you register an account).
Customer Support Communications: Records and transcripts of your inquiries, complaints, or feedback sent via email, WhatsApp Business, contact forms, or site messaging.
Payment Information: We accept payments via PCI-compliant payment processors (such as Stripe, PayPal, and merchant card gateways). We do not collect, store, or have access to your full credit card number or CVV. Financial data is transmitted directly to and processed by our third-party payment processors under strict security standards.

B. Information Collected Automatically

When you visit burbros.com, our servers automatically log information about your device and interaction:

Device & Browser Identifiers: IP address, operating system, browser type, device type, language settings, and unique device identifiers.
Usage Data: Pages viewed, referring/exit URLs, date/time stamps, items added to cart, search terms used on the Site, and clickstream data.
Cookies & Tracking Technologies: We use cookies, web beacons, and local storage to keep your shopping cart active, remember user preferences, and analyze site performance.

2. HOW WE USE YOUR INFORMATION

We use the information we collect for legitimate commercial and business purposes, including:

Order Fulfillment: Processing your orders, assembling grocery and bag shipments, coordinating warehouse fulfillment, verifying delivery addresses, and sending shipping/tracking confirmations.
Payment Processing & Fraud Prevention: Authorizing transactions, detecting fraudulent orders, verifying identity, and protecting against unauthorized transactions.
Customer Support: Responding to questions regarding orders, product inquiries, delivery status, returns, and warranty requests via email or WhatsApp.
Site Improvement & Analytics: Monitoring site performance, resolving technical errors, optimizing navigation, and improving product catalog offerings.
Marketing & Communications: Sending promotional newsletters, seasonal deals, or product announcements (only where permitted by law and subject to your right to unsubscribe at any time).
Legal & Regulatory Compliance: Fulfilling food safety requirements, facilitating manufacturer recall notifications if necessary, maintaining tax and accounting records, and responding to lawful governmental requests.

3. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information to third parties for monetary consideration.

We only disclose your information to trusted third-party service providers who assist us in operating our store, strictly under confidentiality agreements and for authorized business purposes:

Recipient Category	Purpose
Payment Processors (e.g., Stripe, PayPal, Merchant Gateways)	Secure billing, transaction verification, and fraud prevention.
Fulfillment & Warehousing Partners (e.g., Amazon FBA, 3PL Warehouses)	Picking, packing, and dispatching your bag and grocery orders.
Shipping Carriers (e.g., UPS, FedEx, USPS, Regional Couriers)	Physical delivery of parcels and real-time shipment tracking.
E-Commerce & IT Infrastructure (e.g., WooCommerce, Web Hosting)	Site hosting, database maintenance, security firewalls, and server uptime.
Communication Tools (e.g., WhatsApp Business, Email Services)	Dispatching order updates, tracking alerts, and customer care responses.
Legal Authorities & Regulators	If required by subpoena, search warrant, court order, or to protect the safety, rights, and property of BurBros, our customers, or the public.

4. COOKIES AND ONLINE TRACKING TECHNOLOGIES

Our Site uses cookies and similar technologies:

Strictly Necessary Cookies: Required for core website functions, including account authentication, checkout, and cart memory.
Analytics & Performance Cookies: Help us understand site traffic patterns, customer drop-off points, and popular products.
Functional Cookies: Remember your settings, currency, and language choices.

Managing Cookies: You can configure your web browser to reject or delete cookies. However, disabling cookies may prevent you from adding items to your cart or completing purchases on burbros.com.

Do Not Track (DNT) Signals: Because there is currently no uniform industry standard for recognizing DNT signals, our Site does not automatically alter its behavior upon receiving a DNT header from your browser, except where required by specific state laws (such as the Global Privacy Control signal for California residents).

5. DATA SECURITY & RETENTION

Security Measures

We implement technical and organizational measures designed to protect your personal information against unauthorized access, loss, theft, alteration, or misuse. Our site utilizes SSL/TLS encryption for all data transmitted between your browser and our servers. Payment processing complies with the Payment Card Industry Data Security Standard (PCI-DSS).

Please note that no method of transmission over the Internet or electronic storage is 100% secure. While we take commercially reasonable precautions, we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary to:

Fulfill the purchases and services you requested.
Comply with statutory tax, accounting, and legal audit requirements (typically 7 years for purchase records).
Resolve disputes and enforce our contractual agreements.

6. STATE-SPECIFIC PRIVACY RIGHTS (FOR U.S. RESIDENTS)

Residents of certain U.S. states—including California (CCPA/CPRA), Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and Utah (UCPA)—have specific statutory rights regarding their personal information:

Right to Know / Access: You have the right to request what personal information we collect, use, and disclose about you.
Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to legal exceptions (such as retaining records to complete transactions, fulfill warranty claims, or comply with tax obligations).
Right to Correct: You have the right to request correction of inaccurate personal information.
Right to Opt-Out of Sale / Sharing / Targeted Advertising: We do not sell personal data for cash. To the extent that cross-context behavioral cookies constitute a “sale” or “sharing” under California law, you have the right to opt out at any time.
Right to Non-Discrimination: We will not deny goods, charge different prices, or provide a lower quality of service because you exercised any of your legal privacy rights.

How to Exercise Your Rights

To submit a verifiable consumer request to exercise your rights, email us at support@burbros.com with the subject line “U.S. Privacy Rights Request”. Please provide your name, order email, and a description of your request. We will verify your identity before processing the request within statutory time limits (typically 45 days).

7. CHILDREN’S PRIVACY (COPPA COMPLIANCE)

burbros.com is intended for general adult audiences and is not directed to children under the age of 13. In compliance with the Children’s Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under 13. If you believe a minor under 13 has provided personal details on our Site without parental consent, please contact us immediately at support@burbros.com, and we will promptly delete such information.

8. MARKETING COMMUNICATIONS & OPT-OUT

Email Marketing (CAN-SPAM Compliance): If you subscribe to our newsletter or opt in to marketing emails, you may unsubscribe at any time by clicking the “Unsubscribe” link at the bottom of any marketing message, or by contacting support@burbros.com. Transactional emails (such as order confirmations, tracking numbers, and account security notifications) will continue to be sent even if you unsubscribe from promotional emails.
SMS & WhatsApp Messaging: If you provide your phone number for SMS or WhatsApp order alerts, we only use it for order logistics or service messages. You can opt out of SMS messages at any time by replying STOP.

9. THIRD-PARTY LINKS & EXTERNAL MARKETPLACES

Our Site may contain links to external platforms, such as our authorized Amazon Storefront or payment gateways. We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify or update this Privacy Policy at any time to reflect operational, legal, or regulatory changes. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of burbros.com after changes have been posted constitutes your acceptance of the updated terms.

11. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please reach out to us:

Store Name: BurBros
Website: burbros.com
Customer Support Email: support@burbros.com
Sales & Partnerships: sales@burbros.com
Direct Channel: WhatsApp Business support line accessible directly on our website.